Customer Service

I think we've all been there at one time or another. Whether it was a job at McDonald's or a position in a law firm, we all have to do some kind of customer service. For me, a large part of my job in ministry and at the agency is customer service. Dealing with people on the phone and in person can be very stressful. Like this morning, I had a client call me up and ask me to fax a copy of a quote to her. As I perused through the files, searching for her quote, I discovered one that didn't quite match what she was describing, but it was close. Rather than letting me work through the quote and try to find the discrepancies, she insisted that I just fax it over right away with the same prices she was originally given. Talk about frustrating. She didn't want me to do my job right, she wanted me to do it her way.

And I guess that's my question. Where does service quality meet customer demands? I was raised to believe that the customer is always right. You know Burger King--Have it your way. But when is "your way" the wrong way? It's a fine line that we all have to walk at one time or another, and we do it with our faith all the time. The standards of the world are not God's. And so when it comes to living your life faithfully, is it acceptable to live "good enough." I don't think it is. I believe that if I rest on my heels and call what I'm doing "good enough for government work," then I'm doing a real injustice to the world I'm serving. Some people would argue that's just my quirky perfectionism shining through, but I think it's really my faith and my passion for serving Christ and it's something I will probably struggle with my entire life.